- Analyzed
and synthesized the performance results of operational
programs, identifying areas for change and increased focus
|
- Aided
in the design, from the users perspective, of
4 OSS systems for service providers
|
- Facilitated
planning session with Board of Directors and Department
Managers to identify key issues and strategies for Strategic Plan
|
- Facilitated
Customer Summit for security firm to identify
delivery gaps and customer priorities along with positioning client
to effectively present future plans
|
- Served
as Business User liaison on implementation of client management
system (CRM)
|
- Facilitated
Non-Profit's Board of Directors Strategic Retreat, advancing
executive decision-making
|
