- Identified
and prioritized problems with account service delivery
for subsequent corrective actions
|
- Identified
customer-product-company interactions that created a lasting
positive emotional impact for customers, increasing loyalty
|
- Created
Customer Summit experience where the client's customers bonded
with the client support team solidly, establishing a more secure
and enduring customer-client relationship (and revenue
stream)
|
- Established
and managed performance standards measurements
for customer service and operations for a service provider
|
- Developed
service policies, procedures and training
|
- Directed
the service implementation of new product rollouts
|
- Produced
monthly reporting and analysis of service operations
results
|
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