- Developed
and implemented customer satisfaction and loyalty strategies
for a management services firm
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- Designed
and executed customer satisfaction surveys and made recommendations
to increase customer loyalty based on results
analysis
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- Measured
and analyzed customer loyalty and satisfaction levels along with
key indicators for predictive trend projections
and corresponding actions
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- Designed
and analyzed customer loyalty survey for services firm, and translated
results into tactical action plans
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- Conducted
2-day Customer Summit
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